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Tustin Recruiting
Customer Success Manager - 3PL Resume Template
A professional resume template tailored for Customer Success Manager - 3PL positions, highlighting technical skills and project experience brought to you by Tustin Recruiting.
[Your Full Name]
Customer Success Manager - 3PL
Summary
Results-driven professional with experience in ensuring logistics clients receive high-quality service. Proven track record of delivering high-quality solutions and optimizing performance.
Skills
languages:
frameworks:
tools: CRM Software, Order Management Systems, Logistics Platforms
concepts: Client Engagement, Performance Optimization, Vendor Management, Data Analysis
Experience
Customer Success Manager
Global Logistics Solutions
Jan 2022 - Present
- Led a team to enhance customer satisfaction, resulting in a 20% increase in client retention.
- Developed tailored solutions for high-value clients, resulting in a 30% increase in service efficiency.
- Implemented a new CRM system that reduced customer complaints by 15% within the first six months.
Senior Client Services Specialist
TransLogistics Corp
Mar 2019 - Dec 2021
- Managed portfolio of top-tier clients, achieving a 98% satisfaction rate.
- Streamlined communication processes between departments, decreasing resolution time by 25%.
- Conducted training workshops for new clients, improving onboarding efficiency by 40%.
Client Support Associate
FastTrack Logistics
Jun 2017 - Feb 2019
- Provided first-tier support for customer inquiries, consistently exceeding response time targets.
- Collaborated with internal teams to develop a new client communication strategy, increasing client engagement by 35%.
- Awarded 'Employee of the Month' twice for outstanding customer service and problem-solving skills.
Education
B.S. in Supply Chain Management
University of Southern California, Los Angeles, CA
Graduated: 2016
Projects
Client Onboarding Optimization Project
Led a cross-functional team to redesign the client onboarding process, reducing setup time by 50% and improving client feedback scores.
Technologies: Jira, HubSpot, Slack