Tustin Recruiting
Tustin Recruiting
Freight Claims Specialist Resume Template
A professional resume template tailored for Freight Claims Specialist positions, highlighting technical skills and project experience brought to you by Tustin Recruiting.
John Doe
Freight Claims Specialist
Summary
Results-driven professional with 6 years of experience in handling lost, damaged, or delayed shipment claims. Proven track record of delivering high-quality solutions and optimizing performance.
Skills
languages:
frameworks:
tools: Microsoft Excel, SAP, Oracle TMS
concepts: Claims Management, Customer Service, Problem Solving, Data Analysis
Experience
Senior Freight Claims Specialist
Global Logistics Solutions
Jan 2022 - Present
- Led a team to reduce claim processing time by 30% through improved workflows.
- Successfully reclaimed over $1.5 million in unresolved freight claims in 2023.
- Implemented an automated tracking system that increased claim resolution efficiency by 25%.
Freight Claims Analyst
Pacific Transport Inc.
Mar 2019 - Dec 2021
- Resolved 98% of claims within the contractual time limits, maintaining high customer satisfaction.
- Developed a reporting tool that streamlined data presentation for upper management.
- Trained 5 new hires on the claims process, reducing onboarding time by 20%.
Junior Claims Coordinator
National Freight Partners
Jun 2017 - Feb 2019
- Handled over 200 claims per month with an 85% success rate in favor of the company.
- Improved documentation accuracy by 15% by implementing a new filing system.
- Collaborated with the legal team on complex claims, contributing to a 10% reduction in litigations.
Education
B.S. in Logistics and Supply Chain Management
California State University, Long Beach, CA
Graduated: 2017
Projects
Freight Claims Automation Project
Led a project to automate the freight claims process, reducing manual entry errors and speeding up the claims resolution timeline.
Technologies: SAP, Excel VBA, SQL