Tustin Recruiting
Tustin Recruiting
Customer Operations Manager Resume Template
A professional resume template tailored for Customer Operations Manager positions, highlighting technical skills and project experience brought to you by Tustin Recruiting.
[Your Full Name]
Customer Operations Manager
Summary
Results-driven professional with experience in improving customer service and support processes. Proven track record of delivering high-quality solutions and optimizing performance.
Skills
languages: English, Spanish
frameworks:
tools: CRM Software, Zendesk, Salesforce
concepts: Customer Relationship Management, Data Analysis, Process Improvement
Experience
Customer Operations Manager
Bright Solutions Inc.
Jan 2022 - Present
- Led a team of 15 to improve customer satisfaction scores by 25% within a year through enhanced training programs and process optimizations.
- Implemented a new CRM system that reduced response times by 40%, achieving a significant boost in team efficiency.
- Collaborated with product teams to tailor solutions based on customer feedback, increasing product adoption by 18%.
Senior Customer Service Specialist
InnovateTech Co.
Mar 2019 - Dec 2021
- Developed a customer feedback management program that led to a 30% improvement in Net Promoter Score (NPS).
- Trained and mentored a team of 8 customer service agents, enhancing productivity by 20%.
- Streamlined communication processes between departments, resulting in a 15% increase in resolution rates.
Customer Service Associate
GlobalMark LLC
Jun 2017 - Feb 2019
- Consistently exceeded monthly customer satisfaction goals, receiving recognition for outstanding service.
- Assisted in the creation of a new knowledge base, reducing repetitive queries by 25%.
- Participated in cross-functional teams to implement a ticketing system that improved resolution speeds.
Education
B.S. Business Administration
University of California, Berkeley, Berkeley, CA
Graduated: 2017
Projects
Customer Retention Initiative
Led a project to develop and implement a loyalty program that increased customer retention by 20% over six months.
Technologies: CRM Software, Data Analytics, Marketing Automation