Tustin Recruiting
Tustin Recruiting
Customer Success Manager Resume Template
A professional resume template tailored for Customer Success Manager positions, highlighting technical skills and project experience brought to you by Tustin Recruiting.
[Your Full Name]
Customer Success Manager
Summary
Results-driven professional with experience in ensuring customer satisfaction and upselling. Proven track record of delivering high-quality solutions and optimizing performance.
Skills
languages: English, Spanish, French
frameworks: Customer Success Management, CRM
tools: Salesforce, HubSpot, Zendesk
concepts: Customer Retention, Relationship Building, Conflict Resolution
Experience
Customer Success Manager
Tech Solutions Inc.
Jan 2022 - Present
- Increased customer retention by 25% through the implementation of a new success strategy.
- Led a team to develop a customer engagement program that improved upsell opportunities, generating an additional $500K in annual revenue.
- Developed and maintained strong, long-lasting client relationships with senior management stakeholders in companies.
Customer Success Specialist
SysTech Corp
Mar 2019 - Dec 2021
- Spearheaded a cross-departmental project to streamline the onboarding process, reducing the average onboarding time by 30%.
- Achieved a Net Promoter Score (NPS) improvement of 15 points over two years.
- Supported the sales team in upselling to existing clients, contributing a 35% growth in client revenue.
Customer Success Associate
Innovatech LLC
Jun 2017 - Feb 2019
- Assisted in maintaining a customer satisfaction score of 95% by responding promptly to queries and resolving issues.
- Organized customer feedback sessions leading to enhancements in product usability.
- Effectively managed a portfolio of over 50 customer accounts to ensure a high level of customer satisfaction.
Education
B.S. Business Administration
University of California, Berkeley, Berkeley, CA
Graduated: 2017
Projects
Client Success Automation
Developed an automated tracking system for client interactions to enhance relationship-building efforts and improve satisfaction rates.
Technologies: Salesforce, Python, Tableau