Tustin Recruiting
Tustin Recruiting
IT Support Specialist Resume Template
A professional resume template tailored for IT Support Specialist positions, highlighting technical skills and project experience brought to you by Tustin Recruiting.
[Your Full Name]
IT Support Specialist
Summary
Results-driven professional with experience in providing technical support and troubleshooting IT issues. Proven track record of delivering high-quality solutions and optimizing performance.
Skills
languages: Python, JavaScript
frameworks:
tools: ServiceNow, Jira, Active Directory, Remote Desktop
concepts: Network Troubleshooting, Customer Support, Problem Solving, Technical Documentation
Experience
IT Support Specialist
Acme Tech Solutions
Jan 2022 - Present
- Resolved over 500+ technical issues per month for end-users, increasing satisfaction scores by 20%.
- Implemented a new ticketing system that reduced response times by 30%.
- Assisted in training new team members on troubleshooting best practices.
Junior IT Support Technician
Global IT Services
Mar 2019 - Dec 2021
- Provided remote and on-site support to over 200 clients, improving average resolution time by 15%.
- Contributed to knowledge base articles that enhanced team efficiency by 10%.
- Collaborated with network engineers on major infrastructure upgrade projects.
IT Support Assistant
TechWorks Inc.
Jun 2017 - Feb 2019
- Assisted in setting up and maintaining over 1000 workstations, achieving a system uptime of 99.9%.
- Managed software installations and updates, enhancing workstation stability.
- Received Employee of the Month award for exceptional customer service and technical skills.
Education
B.S. in Information Technology
Tech University, San Francisco, CA
Graduated: 2017
Projects
Remote Support Process Automation
Developed automated scripts to streamline repetitive tasks, reducing manual effort by 25%.
Technologies: Python, PowerShell, ServiceNow